Delivery Areas

  • Hong Kong and Macau only

Delivery Methods

1.Home Delivery

Delivery Charge

  • Free shipping with net purchase of HK$600 or above
  • For order less than HK$600, the delivery charge is HK$50 per order

Delivery Time

  • Commercial and industrial areas: 3 – 5 working days
  • Outlying islands: at least 5 working days
  • No delivery service on Saturdays, Sundays and public holiday

Delivery Details

  • Your order will be delivered by S.F. Express to the address that you filled out on the checkout page.
  • Once your order is dispatched from the warehouse, our system will send you a “Shipment Confirmation Email” with S.F. Express waybill number of your order. You can check the shipment status by entering the waybill number on S.F. Express website. If you need to select the specify delivery time, please contact S.F. Express by yourself. (Please click here to check the shipment status.)
  • To ensure S.F Express can contact you smoothly, kindly double confirm the mobile number that you submit at checkout page is correct.
  • If S.F. Express cannot contact you twice in a row, the order will be cancelled automatically and we will refund (excluding delivery charge) to your credit card within 7 to 14 business days.


2.Pick up at S.F. Stations

Delivery Charge

  • Free shipping with net purchase of HK$600 or above
  • For order less than HK$600, the delivery charge is HK$50 per order

Delivery Time

  • Commercial and industrial areas: 3 – 5 working days
  • Outlying islands: at least 5 working days
  • No delivery service on Saturdays, Sundays and public holiday

Delivery Details

  • Once your order is dispatched from the warehouse, our system will send you a “Shipment Confirmation Email” with S.F. Express waybill number of your order. You can check the shipment status by entering the waybill number on S.F. Express website. If you need to select the specify delivery time, please contact S.F. Express by yourself. (Please click here check the shipment status.)
  • Once your order is delivered to the designated S.F. Store, S.F. Express will send a SMS to inform you for pick up the order.
  • When you pick up your order at S.F. Store, you need to show the SMS to S.F. staff for verification. You can pick up your order once S.F. staff verified.
  • Please note that you need to pick up your order within 3 days after received the SMS from S.F Express. The overdue order will be collected by S.F. Express. You can call SF's customer service hotline to reschedule your pickup.


S.F. Express Service Hotline
Hong Kong: (852) 2730 0273 / Macau: (853) 2873 7373
Please click here to browse the address and opening hours of all S.F. Stores.


3. In-store Pickup

Delivery Charge

  • Free shipping with net purchase of HK$300 or above
  • For order less than HK$300, the delivery charge is HK$50 per order

Delivery Time

  • Order will be delivered to selected Crocs Retail Store within 3 – 5 working days
  • No delivery service on Sundays and public holidays.

Delivery Details

  • Once your order delivered to the Crocs Retail Store, our system will send you an “In-store Pickup Email”.
  • Kindly print out or show the “In-store Pickup Email” on your mobile to the staff for verify when you go to pick up the order in Crocs Retail Store. Staff will request you to sign off on the receipt for picking the order.
  • Please bring your own shopping bag for pick up the order, or you can also purchase a plastic bag for HK$0.5 at store.
  • Please note that you need to pick up your order within 14 days after receiving the “In-store Pickup Email”. Otherwise the order will be cancelled automatically and we will charge HK$50 as the return delivery charge. The charge will be deducted from the total refund amount of your order, and we will credit back to your credit card within 7 to 14 business days.


Below Crocs Retail Stores support pickup service:

  1. 1. Taikoo Cityplaza Crocs Retail Store
    Address: Shop 116 at Level 1, Cityplaza, Taikoo, Hong Kong
  2. 2. Mid-levels The Peak Tower Crocs Retail Store
    Address: Shop G03 at Level G, The Peak Tower, The Peak, Hong Kong
  3. 3. Tuen Mun Town Plaza Crocs Retail Store
    Address: Shop 2193AB at Level 2, Tuen Mun Town Plaza Phase 1, Tuen Mun, New Territories
  4. 4. Tung Chung Citygate Crocs Retail Store
    Address: Shop 1005 at Level 10, Citygate Outlets, Tung Chung, Hong Kong

Please note that we only provide pickup service for above Crocs stores.