Step 1:

Login in to your account and select “Exchange/Return Request”.  Choose the order number that corresponds to the items product(s) that you are exchanging/returning.

Step 2:

Select the reason for exchanging/returning the product(s).

Step 3:

In the “Comments” area, please specify a few details regarding your exchange, such as the style, color and size. Please indicate your address, preferred date and time of exchange within 10am – 1pm or 2-6pm. Our courier service personal will bring you the new item and pickup the item which you want to exchange.

Step 4:

Our Customer Service team will be in touch with you to verify your request. Shipping & handling charges are non-refundable.

For Exchange:

Our couriers will undertake to deliver the products upon confirmation of eligible exchange request by Crocs Hong Kong.

For Return/Refund:

Upon receiving the customer’s return request, Crocs Hong Kong will verify and process the return/refund request accordingly. We will proceed with your refund.

For your own protection, Crocs Hong Kong recommends that you use a registered delivery service as Crocs Hong Kong will not be liable and/or be held responsible for any packages that are claimed to have been sent by you and are eventually not received by Crocs Hong Kong.  We will credit you a $30 store credit for your inconvenience.

Delivery Locations and Mailing Address:

Please note in the event that you need to exchange/return items located in the prohibited zones and outlying Islands as indicated below, please ship your items through a registered delivery service to this address:

Prohibited zones and outlying islands (areas requiring official permits to enter):

Sha Tau Kok, Sai Gung Wong Shek Pier, Lantau Island, Cheung Chau, Tung Ping Chau, Lamma Island, Ma Wan, Disneyland, Discovery Bay, etc

Please allow 24hrs to process your exchange/return request and a courier will be available at your selected Preferred Date & Pickup Time.

**Kindly adhere to the Exchange and Return instruction accordingly to ensure your requests are being processed promptly.

步驟 1:

登入你的帳戶並選擇 “更換/退還申請”。選擇你需更換/退還的商品訂單編號。

步驟 2:

選擇貨品更換/退還的理由。

步驟 3:

請在”意見”區說明貨品更換的細節，包括款式、顏色及尺寸。以及提供你的地址，和方便更換時間(上午10 :00-下午1:00或下午2:00-6:00)，我們的速遞人員將送上新商品，並取回須更換的商品。

步驟 4:

我們的客戶服務團隊將與你聯絡，確認你的申請。運費及手續費恕不退還。

貨品更換:

速遞人員待Crocs香港確認更換的商品符合要求後，才進行運送服務。

退貨/退款:

在收到客戶的退貨要求後，Crocs香港將核對並處理退貨/退款要求，然後再安排您的退款事宜。.

為確保你的權益，Crocs香港建議使用掛號遞送服務。我們將不為任何你聲稱已寄出，而Crocs香港最終並未收到之商品負責。由於此建議或許引致閣下不便，所以我們將回贈$30網上優惠劵，作為下次購物使用。

遞送/郵寄地址:

請注意，若你位於管制區或離島而需要更換/退還貨品，請利用掛號遞送服務，把將商品寄到以下地址:

管制區與離島 (需要官方許可進入的區域):

沙頭角、西貢黃石碼頭、大嶼山、長州、東平州、南丫島、馬灣、迪士尼樂園、愉景灣等。

我們將於24小時內處理你的更換/退還申請，然後再安排速遞人員在你選擇的時間內跟你交收貨品。

**隨附貨品更換及退還說明，以確保你的申請能被妥善處理。