Order the closest available size to your usual shoe size. If you typically wear a half-size, we recommend ordering the next largest full size. For detailed sizing information, please see the sizing chart on each product page.

All of Crocs products are under warranty for up to 90 days after your purchase. Please contact our friendly Customer Service Team at (toll free) 800 905 443 / 3920 0499 and one of our representatives will be happy assist you.

Yes, your privacy is paramount. Crocs Footwear's web cart has state of the art security and encryption parameters and sits behind the firewall of a worldwide leader in software technology.

We begin processing orders immediately. For this reason we are unable to change or cancel orders. If you have any questions about your order please contact our friendly Customer Service Team at (toll free) 800 905 443 / 3920 0499 . We cannot accept e-mail requests for order changes or cancellations.

Crocs Hong Kong will exchange online purchases upon proof of purchase if the item is unworn and returned within 14 days of purchase subject to conditions of our exchange policy. Please refer to our exchange policy and return instructions for more details.

The shoes can be purchased at www.crocs.com.hk or through a variety of individual dealers and of course our concept stores . The dealers can be located through our website in the Store Locator.

All submitted online orders will receive an automated confirmation email. In case of any technical issues and you did not receive a confirmation email, please contact our friendly Customer Service Team at (toll free) 800 905 443 / 3920 0499 or email us at customerservice_hk@crocs.com

Being a global brand, it is not necessary that we will accept an exchange for Crocs purchased outside Hong Kong, Macau and outlying islands. Kindly make sure you have proof of purchase and contact our friendly Customer Service Team at (toll free) 800 905 443 / 3920 0499 or email us at customerservice_hk@crocs.com for further information.

For safe & effective delivery, we do not offer this service outside Hong Kong, Macau and outlying islands.

For further information on how to sell our product line, please email us at customerservice_hk@crocs.com and our friendly Customer Service Team will attend to your enquiry.

選購最接近你常穿的鞋碼。若你多選帶有半號的鞋碼，我們建議你選購大一號的碼數。如需更多詳細資料，請參照每款產品附頁的尺寸表。

所有Crocs之產品在購買後90天內皆獲得售後保證。請與我們客戶服務團隊聯絡(電話:800 905 443/3920 0499)，他們將樂意為你服務。

Crocs之購物網站加入最先進的技術與加密參數，並採用全球軟體技術領導品牌設計的防火牆 ，所以在Crocs香港網站購物是絕對安全。

訂單一經傳送, 顧客便不能自行更改或取消。如有任何疑問，請致電與我們客戶服務團隊聯絡(電話:800 905 443/3920 0499)。從電子郵件提出的訂單更改或取消，恕不接納。

根據我們的貨品更換條款，未穿過的商品於購買日起的14天內可供退換。如欲獲得更多資訊, 請參考我們的更換條款與退貨說明。

各式鞋款可在www.crocs.com.hk，或是透過我們的概念店以及各特許經銷商選購，各特許經銷商地址可於我們的網站店舖位置查看。

所有網上交易完成後，系統將自動發出一封確認郵件。若因任何技術問題而導致閣下未能收到確認郵件，請與我們客戶服務團隊聯絡(電話:800 905 443/3920 0499)，或寄送電子郵件至customerservice_hk@crocs.com獲進一步的資訊。

作為全球性品牌，我們樂意為購自香港、澳門與離島以外的Crocs商品，提供更換服務。閣下只需持有收據正本並與我們客戶服務團隊聯絡(電話:800 905 443/3920 0499)，或電郵至customerservice_hk@crocs.com 獲進一步的資訊。

抱歉,我們暫不提供運送服務至香港及澳門以外之地區。

如需有關如何銷售我們的產品線的進一步資訊，請以電郵方式與我們連絡customerservice_hk@crocs.com而我們客戶服務團隊將會處理你的查詢。